All orders are sent from the UK using Royal Mail Tracked 24, with tracking emailed to you once your parcel is on its way.
UK delivery charges
| Order | Cost |
|---|---|
| Under 2kg | £5.95 |
| Over 2kg | £13.95 |
| Over £150 (under 2kg) | Free |
Europe
£14.95 to all European destinations, whatever the order weighs.
We don’t currently deliver outside the UK and Europe.
How quickly it arrives
Every product is one of two things, and each product page tells you which before you buy.
In UK stock
Held here and ready to go. Order before 3pm on a working day and it’s dispatched the same day, arriving the next working day in most cases. Orders placed after 3pm, at weekends or on bank holidays go out the next working day.
Royal Mail Tracked 24 aims to deliver next working day but isn’t a guaranteed service.
Order-in — 10–14 days
Not held in UK stock. We order it in for you and it’s delivered to your door within 10–14 days. These items are clearly marked on the product page, in your basket and at checkout, so you’ll always know before you pay.
Order-in items ship directly from our supplier. If your order has both in-stock and order-in items, they’ll arrive separately and at different times — but you’re only charged delivery once.
Tracking
You’ll get a tracking number by email once your order is dispatched. Allow up to 24 hours for tracking to start updating, and check your junk folder if it hasn’t appeared.
Delays and non-delivery
Once a parcel is with Royal Mail, its progress is out of our hands. If your order hasn’t arrived within 10 working days of dispatch for UK orders, or 20 working days for Europe, email us and we’ll open an investigation with Royal Mail.
Customs and import charges (Europe)
Orders delivered outside the United Kingdom may attract import duties, taxes or handling fees charged by the destination country. These aren’t included in the price you pay us and are payable by the recipient. We have no control over them and can’t predict what they’ll be.
Wrong address
Please check your delivery address carefully before paying. We can’t be responsible for parcels delivered to an incorrect address supplied at checkout. If you spot a mistake straight away, message us on WhatsApp — if it hasn’t gone out yet, we can usually fix it.
Questions
Message us on WhatsApp or email info@thelabelclub.co.uk. We aim to reply within one working day, usually much sooner.